Villeroy & Boch

It begins with a conversation, not a catalogue. Get in touch with us via our enquiry form and tell us about your event - the occasion, the number of guests, your vision for the table. We'll come back to you with a curated selection of pieces suited to your brief, a hire quote, and all the details you need. Once you're happy, we'll send through a Hire Agreement to confirm the booking. From there, we take care of everything.

We work with a small number of clients at a time, so availability is limited by design. For dinner parties and intimate gatherings, we recommend enquiring at least two to four weeks in advance. For larger events, weddings, or occasions where specific pieces are essential, four to eight weeks is ideal. That said, if you've left it late, it's always worth reaching out — we'll let you know what's possible.

Yes. Our minimum hire value is $300, excluding delivery and the security bond. This reflects the level of care and preparation that goes into every order - each piece is individually inspected, hand-polished, and packed before it leaves us. We don't do volume at the expense of quality, and our minimum ensures we can give every booking the attention it deserves.

Delivery is white glove, handled by us directly. Standard delivery and collection within the Sydney inner city area is a minimum of $75 (GST inclusive), covering one delivery and one collection within your hire period. Deliveries outside this area are available and priced on enquiry - just let us know your venue at the time of enquiry and we'll confirm the fee upfront. Delivery fees are payable within the deposit or balance payments.

Our standard hire period is 24 hours, commencing from your agreed delivery or collection time. If your event requires a longer period - an extended weekend celebration, a multi-day function, or an overnight setup - extended hire is available and priced on a per-booking basis. Any extension must be agreed in writing before your hire period begins, and the agreed rate will be confirmed in your Hire Agreement.

Payment is straightforward and depends on how far in advance you're booking. If your delivery is within seven days of signing your agreement, the full hire fee, delivery fee, and security bond are due at signing. If your delivery is more than seven days away, a 50% deposit plus the security bond is due at signing, with the remaining balance due no later than 24 hours before delivery. Pay invoices securely via credit card.

The security bond is held as a pre-authorisation on your nominated credit card. It's a temporary hold on funds, not a charge. No amount is debited unless a deduction is required under the breakage or loss terms. The bond is calculated based on your order value and will be released in full within five business days of all items being returned and inspected, provided everything is in order.

We understand that accidents happen, and our approach is designed to be fair and transparent. Because your hire fee already represents 20% of each item's value, any breakage charge covers only the remaining 80% - meaning you never pay more than the full retail price of the item. For example, if a wine glass with an RRP of $26.50 is broken, the breakage charge is $21.20. If an item can be professionally repaired, you'll only be charged the reasonable cost of repair, which will not exceed the 80% breakage rate. We'll always provide photographic evidence and a written summary before any charge is processed.

Both options are available. We can deliver your items beautifully packed and ready for you - or your planner, caterer, or venue team - to set. Alternatively, we offer a full table styling service where we come to your venue and set the table ourselves, so you walk in to a space that's already dressed and ready. Table styling is available as an optional extra and is discussed during the enquiry process. Either way, every item arrives impeccably prepared.

Yes, and this is something we genuinely love doing. With over thirteen years in the events industry, we have trusted relationships with florists, caterers, private chefs, staffing agencies, and other specialists who work to the same standard we do. Once your hire is confirmed, we're happy to make introductions or provide a shortlist of suppliers to complement your brief. If you'd prefer us to liaise directly with your venue or catering team around delivery and pack-down, we can handle that too - so you walk into a finished room.